Frequently Asked Questions

• Why should I pay a cleaning company if I can get my own staff to do the cleaning?

  Using a professional cleaning company who come with the proper frequency ensures that your premises are kept in a hygienic condition. This not only presents a good appearance of your business but can also minimise sick days. Staff can become resentful if asked to clean during their hours as they do not feel it is something covered in their job description. During working hours your staff should be fully focused on working on building your business. Staff who perform cleaning outside of office hours are rarely trained in cleaning commercially and you may not be getting all that could if you used a designated cleaning company.
  

• I've dealt with a lot of cleaning companies before and none of them were much good. What makes you any different?

  Our business is owned and operated. If you have a problem you can speak to one of the people in charge. We have had some of our clients since we started the business in 1996. We're happy to provide you with a list of references and encourage you to speak to our customers. we're very proud of our company and work hard to maintain our reputation. We are all about providing quality cleaning in the long term.
  

• Are your staff directly employed by you or do you use subcontract staff or subcontractors?

  All our cleaning staff are permanent and are paid under the national award for cleaning. Cleaning is hard work and can often be a thankless job but, by ensuring our staff are correctly paid with all entitlements we can offer stability and long term employment. We think this is vital to providing consistent cleaning quality.

• Are your staff supervised?

  All staff are trained and supervised. Regular communication with staff is important not only in maintaining standards but also in making staff feel valued and part of a team.

• I don't see any point in using a blue chip quality cleaning company.

  Clean premises speak volumes about the type of business you are, to your clients,your suppliers and to your staff. Most people only notice the cleaning when its not being done well. Our aim is to take the cleaning out of your hands - let us worry about it. After all, thats what your paying us for.

• I'd like to use your company but I've had assurance from other contractors who haven't delivered.

  If after checking our references your still not sure, were happy to take a reasonable period of probation.

• Do you offer 'Green' services.

  We've always been enthusiastic about the environment management strategies and are happy to participate in clients recycling programs. We do a thorough site survey prior to commencement of work and plan the most efficient route through the premises and ensure that we use the minimum number of lights whilst working at night.We use only JohnsonDiversey chemicals in super concentrates to minimise any shipping and handling. They are premier cleaning products with excellent support and low irritation rates. We are sceptical of companies offering full cleaning services with only microfibre cloths and water as water is not as effective as chemicals and does not have any anti-bacterial properties. Likewise companies who offer only 'natural' chemicals as part of their service. Natural products can be just as poisonous and toxic as many man-made products.

• Do you have a OHS plan?

  We have a fully integrated OHS plan which works in conjunction with our Quality Plan. We conduct an initial site audit to identify hazards and then conduct routine inspections. Our OHS plan is under continual review. We have never had a Workcover claim and are very proud of that fact.

• How do I know the standards will be maintained?

  As owner operators the buck stops with us. If you have a problem we want to know so that we can get it fixed. We ensure staff are correctly trained and regularly supervised. We provide only top quality and reliable equipment and ensure that it is maintained regularly. We provide quality cleaning products and re-stock routinely. We regularly poll our clients to ensure that the cleaning is meeting their expectations.

• Do you provide any other services?

  We can help with carpet shampooing, window cleaning and,supply of requisites such as toilet paper and soap etc. We can also help with organizing minor maintenance such as electrical and plumbing work. We will source and quote for track off mats, anti-static mats as well as wash room accessories such as soap dispensers and micromists. We can help with pest control, computer cleaning and, grout cleaning. If it's a property or office maintenance issue ask us - we'll see what we can do to help.